Customer Support

Quick Links

For Customers

Account & Profile

• Creating an account: Click "Register" in the top menu and follow the steps
• Updating your profile: Go to "My Profile" to edit your information
• Password reset: Click "Forgot Password" on the login page
• Account security: Enable two-factor authentication in your settings

Bookings

• How to book: Browse salons, select a service, choose date/time, and confirm
• Cancelling a booking: Go to "My Bookings" and select "Cancel"
• Rescheduling: Contact the service provider directly through messaging
• Booking confirmation: You'll receive a confirmation email and notification

Payments & Refunds

• Payment methods: We accept credit/debit cards and digital wallets
• Payment security: All transactions are encrypted and secure
• Refunds: Refunds depend on the provider's cancellation policy
• Payment issues: Contact support@stylrsa.co.za for assistance

Reviews & Ratings

• Leaving a review: After your appointment, you'll be prompted to leave a review
• Editing reviews: You can edit your review within 30 days
• Review guidelines: Be honest, respectful, and constructive
• Reporting reviews: Use the "Report" button for inappropriate content

For Service Providers

Getting Started

• Register as a partner: Visit Create Salon page
• Profile setup: Complete all sections for better visibility
• Verification: Upload required documents for account verification
• Partner guidelines: Read our Partner Guidelines

Managing Bookings

• Accepting bookings: Respond to requests within 24 hours
• Calendar management: Keep your availability updated
• Cancellations: Notify clients immediately and follow your policy
• No-shows: Report no-shows through your dashboard

Payments & Fees

• Commission: 15% platform fee on completed bookings
• Payouts: Processed within 5-7 business days
• Banking details: Update in your account settings
• Payment support: Email partners@stylrsa.co.za

Profile Optimization

• Photos: Upload high-quality images of your work
• Services: List all services with clear pricing
• Business hours: Keep your hours accurate
• Promotions: Create special offers to attract clients

Technical Support

Common Issues

• Can't log in: Try password reset or clear your browser cache
• Page not loading: Check your internet connection and refresh
• Payment failed: Verify card details and check with your bank
• Upload errors: Ensure files are under 5MB and in supported formats (JPG, PNG)

Browser Compatibility

For the best experience, use the latest version of:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Contact Support

Report an Issue

If you encounter a problem, please provide:

• A clear description of the issue
• Steps to reproduce the problem
• Screenshots (if applicable)
• Your device and browser information
• Date and time the issue occurred

Feedback & Suggestions

We love hearing from you! Share your ideas for improving Stylr SA:

• Feature requests: feedback@stylrsa.co.za
• Bug reports: bugs@stylrsa.co.za
• General feedback: hello@stylrsa.co.za