Partner Guidelines

Last Updated: November 4, 2025

1. Who Can Partner with Stylr SA?

We welcome a wide range of beauty and wellness professionals, including:

• Hair Salons: Full-service salons, barber shops, hair braiding specialists
• Beauty Specialists: Nail technicians, makeup artists, lash & brow experts
• Spa & Wellness: Massage therapists, spas, wellness centers
• Independent Professionals: Freelance stylists, mobile beauty services
• Specialized Services: Bridal stylists, hair restoration, trichology

All partners must comply with South African regulations and hold appropriate licenses and certifications for their services.

2. Getting Started

2.1 Registration Requirements

To register as a partner, you'll need:

• Valid business registration or proof of self-employment
• Professional licenses and certifications (where applicable)
• Proof of insurance (recommended)
• Banking details for payments
• Contact information (phone, email, physical address if applicable)
• High-quality photos of your work and space

2.2 Profile Creation

Your profile is your digital storefront. Make it shine by including:

• Professional photos: Clear, well-lit images of your salon/studio and services
• Compelling bio: Tell your story, highlight your expertise and specialties
• Service menu: List all services with accurate descriptions and pricing
• Availability: Keep your calendar up-to-date
• Contact details: Make it easy for clients to reach you

3. Quality Standards

3.1 Service Excellence

We expect all partners to:

• Provide professional, high-quality services
• Maintain clean, hygienic workspaces
• Use safe, quality products
• Treat clients with respect and professionalism
• Honor bookings and arrive on time
• Follow industry best practices and safety protocols

3.2 Communication Standards

• Respond to booking requests within 24 hours
• Answer client messages promptly
• Provide clear instructions for appointments (address, parking, what to bring)
• Notify clients immediately of any schedule changes
• Be professional and courteous in all communications

3.3 Health & Safety

• Follow all COVID-19 and health department guidelines
• Sanitize tools and workspaces between clients
• Use disposable items where appropriate
• Maintain proper ventilation
• Conduct patch tests when required
• Refuse service if a client has contraindications

4. Portfolio & Gallery Best Practices

Your portfolio is one of your most powerful marketing tools. Here's how to make it stand out:

4.1 Photo Guidelines

• High quality: Use good lighting, clear focus, high resolution
• Before & After: Show transformations where appropriate
• Variety: Display a range of your work (styles, techniques, clients)
• Current: Update regularly with recent work
• Authentic: Only post work you've personally completed
• Consent: Always get client permission before posting their photos

4.2 Video Content

• Short clips (15-60 seconds) of your work in progress
• Client testimonials and reactions
• Behind-the-scenes of your salon/studio
• Tutorial snippets showcasing your expertise

5. Pricing & Payments

5.1 Setting Your Prices

• Price competitively based on your market, experience, and location
• Be transparent about pricing (include all costs, no hidden fees)
• Offer package deals or promotions to attract new clients
• Update prices regularly to reflect market changes

5.2 Platform Fees

Stylr SA charges a small commission on completed bookings to maintain and improve the platform. Fee details:

• Standard commission: 15% of the booking value
• Payments are processed within 5-7 business days
• All fees are clearly disclosed before you accept a booking

5.3 Cancellation & Refund Policy

• Set clear cancellation policies for your services
• We recommend at least 24 hours notice for cancellations
• Be reasonable and flexible with genuine emergencies
• Process refunds promptly when appropriate

6. Reviews & Ratings

Reviews are crucial for building trust and attracting clients. Here's how to maintain a strong rating:

• Encourage reviews: Ask satisfied clients to leave feedback
• Respond professionally: Thank positive reviewers and address concerns constructively
• Learn from feedback: Use reviews to identify areas for improvement
• Never retaliate: Don't punish clients for honest negative reviews
• Don't manipulate: Never post fake reviews or offer incentives for positive ones

7. Marketing & Promotions

7.1 Running Promotions

Use our promotion tools to attract new clients:

• First-time client discounts: Offer special rates to new customers
• Seasonal specials: Capitalize on holidays and events
• Loyalty rewards: Encourage repeat bookings
• Package deals: Bundle services for better value

7.2 Featured Listings

• Boost your visibility with featured placement
• Appear at the top of search results
• Get highlighted in promotional emails and notifications

8. Prohibited Conduct

The following behaviors will result in account suspension or termination:

• Discrimination based on race, gender, religion, sexual orientation, disability, etc.
• Harassment, threats, or abusive behavior toward clients or staff
• Providing services under the influence of drugs or alcohol
• Posting fake reviews or manipulating ratings
• Stealing or misappropriating client information
• Operating without proper licenses or insurance
• Engaging in illegal activities
• Attempting to circumvent platform payments

9. Support & Resources

We're here to help you succeed! Take advantage of:

• Partner Dashboard: Track your bookings, earnings, and analytics
• Educational Resources: Tips, tutorials, and best practices
• Partner Support: Dedicated support team available via email and chat
• Community Forum: Connect with other professionals, share advice

10. Success Tips

11. Contact Us

Have questions about the Partner Program? We're here to help:

• Email: partners@stylrsa.co.za
• Website: Contact Page
• Phone: Available in your Partner Dashboard