Terms of Service

Last Updated: November 4, 2025

1. Acceptance of Terms

Welcome to Stylr SA. By accessing or using our platform at stylrsa.co.za ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform.

These Terms apply to all users of the Platform, including customers, salon owners, service providers, product sellers, and visitors.

2. Description of Service

Stylr SA is an online marketplace that connects beauty and wellness service providers with customers in South Africa. Our Platform allows:

• Customers to discover, review, and book services with salons and independent professionals
• Service providers to create profiles, showcase their work, manage bookings, and promote their services
• Product sellers to list and sell beauty and wellness products
• Users to interact through reviews, ratings, and messaging

3. User Accounts

3.1 Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

3.2 Account Types

• Customer Accounts: For booking services and purchasing products
• Service Provider Accounts: For salons, spas, and independent professionals
• Seller Accounts: For product vendors

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem appropriate.

4. User Conduct

You agree NOT to:

• Violate any local, provincial, national, or international law
• Post false, inaccurate, misleading, or defamatory content
• Impersonate any person or entity
• Harass, threaten, or intimidate other users
• Upload viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, data mine, or extract data from the Platform without permission
• Use the Platform for any commercial purpose outside the intended marketplace functions
• Post spam, advertisements, or unsolicited messages

5. Bookings and Transactions

5.1 Service Bookings

When you book a service through our Platform:

• You are entering into a direct agreement with the service provider
• Stylr SA acts as a platform facilitator only
• Payment terms, cancellation policies, and service delivery are subject to the provider's policies
• You must honor your booking commitments

5.2 Product Purchases

When you purchase products through our marketplace:

• You are purchasing directly from the seller
• Product descriptions, pricing, and availability are provided by sellers
• Shipping, returns, and refunds are handled according to seller policies
• We facilitate the transaction but are not the seller of record

5.3 Payments and Fees

All payments are processed securely through our payment partners. We may charge platform fees or commission on transactions. These fees will be clearly disclosed before you complete a transaction.

6. Service Provider Obligations

If you operate as a service provider on our Platform, you agree to:

• Provide accurate information about your services, pricing, and availability
• Maintain appropriate licenses and certifications required for your services
• Honor bookings made through the Platform
• Provide quality services in a professional manner
• Comply with all applicable health, safety, and industry regulations
• Respond promptly to customer inquiries and booking requests
• Maintain accurate calendars and availability

7. Seller Obligations

If you sell products on our Platform, you agree to:

• Provide accurate product descriptions, images, and pricing
• Ensure products comply with South African consumer protection laws
• Fulfill orders promptly and as described
• Handle customer service, returns, and refunds according to applicable laws
• Pay applicable platform fees and commissions
• Not sell counterfeit, illegal, or prohibited items

8. Content and Intellectual Property

8.1 Your Content

You retain ownership of content you post on the Platform (photos, videos, reviews, etc.). By posting content, you grant Stylr SA a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content for the purpose of operating and promoting the Platform.

8.2 Our Content

The Platform, including its design, features, graphics, and software, is owned by Stylr SA and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

8.3 Content Moderation

We reserve the right to remove any content that violates these Terms, is illegal, offensive, or otherwise inappropriate. We are not responsible for user-generated content but will take action when violations are reported.

9. Reviews and Ratings

Reviews must be honest, accurate, and based on genuine experiences. You may not:

• Post fake or fraudulent reviews
• Review your own business or a competitor's business
• Offer incentives for positive reviews
• Include offensive, defamatory, or discriminatory content

10. Disclaimers and Limitations of Liability

10.1 Platform "As Is"

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Platform will be uninterrupted, secure, or error-free.

10.2 Third-Party Services

Stylr SA is a marketplace connecting users with service providers and sellers. We are not responsible for:

• The quality, safety, or legality of services or products offered
• The accuracy of listings, profiles, or user content
• The conduct or performance of service providers or sellers
• Disputes between users

10.3 Limitation of Liability

To the maximum extent permitted by South African law, Stylr SA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stylr SA, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Content you post on the Platform

12. Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of South Africa.

We encourage users to contact us first to resolve disputes informally before pursuing legal action.

13. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy at /privacy.

14. Changes to Terms

We may update these Terms from time to time. When we make significant changes, we will notify you by email or through a notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms.

15. Termination

You may stop using the Platform and close your account at any time. We may terminate or suspend your access immediately, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: legal@stylrsa.co.za
• Website: Contact Page
• Address: Stylr SA, South Africa