Privacy Policy

Last Updated: November 4, 2025

1. Introduction

Welcome to Stylr SA. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at stylrsa.co.za ("Platform").

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection regulations.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, phone number, password, profile picture
• Complete your profile: Location, preferences, bio, links to social media
• Book services: Booking details, payment information, special requests
• Purchase products: Shipping address, billing information, order history
• Communicate with us: Messages, reviews, ratings, customer support inquiries
• Register as a service provider or seller: Business name, registration documents, banking details, licenses, portfolio images/videos

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information, including:

• Device information: IP address, browser type, device type, operating system
• Usage data: Pages viewed, time spent on pages, clicks, search queries
• Location data: Approximate location based on IP address (with your consent, precise location for location-based services)
• Cookies and tracking technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Social media platforms: When you sign in using social media accounts
• Payment processors: Transaction details, payment status
• Analytics providers: Aggregated usage statistics
• Other users: When they tag you in photos or mention you in reviews

3. How We Use Your Information

We use your information to:

• Provide and improve our services: Process bookings, facilitate transactions, manage accounts
• Personalize your experience: Recommend salons, services, and products based on your preferences
• Communicate with you: Send booking confirmations, updates, promotional offers, newsletters
• Process payments: Handle transactions securely through our payment partners
• Ensure platform security: Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations: Respond to legal requests, enforce our Terms of Service
• Analyze and improve: Understand how users interact with our Platform, improve features
• Marketing and promotions: Send you relevant offers and updates (you can opt out anytime)

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on the following lawful grounds:

• Consent: You have given clear consent for us to process your information for specific purposes
• Contract performance: Processing is necessary to fulfill our contract with you (e.g., booking services)
• Legal obligations: We must process your information to comply with South African law
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, platform improvement)

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers and Sellers

When you book a service or purchase a product, we share relevant information (name, contact details, booking/order details) with the service provider or seller to fulfill your request.

5.2 Service Partners

We work with third-party service providers who assist us with:

• Payment processing (e.g., Stripe, PayFast)
• Email and SMS communications
• Hosting and cloud services
• Analytics and performance monitoring
• Customer support tools

These partners are bound by confidentiality agreements and may only use your information to provide services to us.

5.3 Legal and Safety Reasons

We may disclose your information when required by law or to:

• Comply with legal processes (court orders, subpoenas)
• Enforce our Terms of Service
• Protect the rights, property, or safety of Stylr SA, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.5 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

6. Your Privacy Rights (POPIA)

Under POPIA, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information (subject to legal obligations)
• Right to object: Object to certain types of processing (e.g., direct marketing)
• Right to restriction: Request that we limit how we use your information
• Right to data portability: Request your data in a portable format
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at privacy@stylrsa.co.za.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant partners

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on the type of information:

• Account information: Retained while your account is active and for a reasonable period after closure
• Transaction records: Retained for accounting and legal compliance (typically 5-7 years)
• Marketing data: Retained until you opt out or request deletion
• Anonymized analytics: May be retained indefinitely for research and improvement

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. Third-Party Links

Our Platform may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@stylrsa.co.za, and we will delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries outside of South Africa where our service providers operate. We ensure that such transfers comply with POPIA and that appropriate safeguards are in place.

13. Marketing Communications

We may send you promotional emails, newsletters, and SMS messages about new features, special offers, and events. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Updating your communication preferences in your account settings
• Contacting us at privacy@stylrsa.co.za

Note: Even if you opt out of marketing communications, we will still send you important service-related messages (e.g., booking confirmations, account notifications).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our Platform. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@stylrsa.co.za
• Website: Contact Page
• Address: Stylr SA, South Africa

16. Information Officer (POPIA Requirement)

Under POPIA, we have designated an Information Officer responsible for ensuring compliance with data protection laws:

• Name: Information Officer, Stylr SA
• Email: info.officer@stylrsa.co.za

If you have concerns about how your personal information is being handled, you also have the right to lodge a complaint with the Information Regulator of South Africa.