Safety & Security

Last Updated: November 4, 2025

1. Platform Security

1.1 Data Protection

We use industry-leading security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Secure servers: Your data is stored on secure, monitored servers with multiple layers of protection
• Access controls: Strict access controls ensure only authorized personnel can access sensitive data
• Regular audits: We conduct regular security audits and vulnerability assessments
• Compliance: We comply with POPIA (Protection of Personal Information Act) and international data protection standards

1.2 Account Security

Protect your account with these security features:

• Strong passwords: Use unique, complex passwords (minimum 8 characters with letters, numbers, and symbols)
• Two-factor authentication: Add an extra layer of security to your account (coming soon)
• Login notifications: Receive alerts for new login attempts
• Session management: View and manage active sessions across devices

2. Payment Security

2.1 Secure Payment Processing

All payments on Stylr SA are processed through trusted, PCI-DSS compliant payment partners:

• No stored card details: We never store your full credit card information on our servers
• Tokenization: Payment information is tokenized for secure transactions
• Fraud detection: Advanced fraud detection systems monitor all transactions
• Secure checkout: All payment pages use end-to-end encryption
• Payment partners: We work with trusted providers like Stripe and PayFast

2.2 Refund & Dispute Protection

• Secure refund process for cancelled bookings
• Dispute resolution system for transaction issues
• Protection against unauthorized charges
• Clear cancellation and refund policies

3. User Safety

3.1 Profile Verification

We verify service providers to ensure quality and trustworthiness:

• Identity verification: Service providers must verify their identity
• Business credentials: We verify business registrations and licenses
• Professional certifications: We verify relevant professional qualifications
• Verified badges: Look for the verification badge on provider profiles

3.2 Review System

Our review system helps you make informed decisions:

• Verified reviews: Only users who have completed bookings can leave reviews
• Review moderation: We monitor reviews for fake, abusive, or inappropriate content
• Response system: Service providers can respond to reviews professionally
• Rating transparency: Clear, honest ratings based on real experiences

3.3 Reporting & Moderation

If you encounter any issues, you can report them immediately:

• Report inappropriate behavior or content
• Flag suspicious accounts or activities
• Contact our support team 24/7
• We investigate all reports promptly and take appropriate action

4. Health & Hygiene

4.1 Partner Standards

All service providers on our platform must:

• Maintain clean, hygienic workspaces
• Sanitize tools and equipment between clients
• Follow COVID-19 and health department guidelines
• Use disposable items where appropriate
• Conduct patch tests when necessary
• Have proper ventilation and sanitation systems

4.2 Client Responsibilities

Help keep everyone safe by:

• Disclosing allergies or sensitivities before treatments
• Informing providers of any skin conditions or health concerns
• Following pre-treatment instructions (e.g., arriving with clean hair)
• Cancelling if you're feeling unwell
• Respecting provider safety protocols

5. Privacy & Confidentiality

Your privacy is protected throughout your experience:

• Personal information: Your contact details are only shared with providers you book with
• Payment information: Never shared with service providers
• Communication: All messages are private and secure
• Data control: You control what information appears on your public profile
• Data rights: You can request, edit, or delete your data at any time

Read our full Privacy Policy for more details.

6. Best Practices for Users

6.1 For Clients

• ✓ Read reviews and ratings before booking
• ✓ Verify provider credentials and certifications
• ✓ Communicate clearly about your expectations
• ✓ Meet in professional settings (salons, studios)
• ✓ Keep communication within the platform
• ✓ Report any suspicious behavior immediately
• ✗ Never share your password or payment details directly
• ✗ Avoid making payments outside the platform

6.2 For Service Providers

• ✓ Complete your profile with accurate information
• ✓ Upload clear photos of your work and workspace
• ✓ Respond promptly to booking requests
• ✓ Maintain professional communication
• ✓ Honor your posted policies (cancellation, pricing)
• ✓ Report problematic clients through proper channels
• ✗ Never request payment outside the platform
• ✗ Avoid sharing personal contact information too early

7. What We're Doing

Stylr SA is continuously working to improve safety and security:

• 24/7 monitoring: Our team monitors the platform for suspicious activity
• AI fraud detection: Advanced algorithms detect and prevent fraudulent behavior
• Regular updates: We continuously update our security systems
• User education: We provide resources and tips to help you stay safe
• Partner with authorities: We cooperate with law enforcement when necessary
• Community standards: We enforce strict community guidelines

8. Reporting Issues

If you experience or witness any safety or security concerns:

9. Safety Tips

General Safety Guidelines

• 🔒 Trust your instincts: If something feels off, it probably is
• 🔍 Do your research: Check reviews, ratings, and portfolios
• 💬 Communicate clearly: Set expectations upfront
• 📍 Choose public, professional locations: Meet at established salons or studios
• 📱 Keep communication on-platform: Use our messaging system
• 🚫 Never share sensitive information: Don't share passwords, banking details, or personal addresses
• ⚠️ Report issues: Help us maintain a safe community by reporting problems

10. Contact Our Safety Team

Have questions or concerns about safety and security?

• Safety Email: safety@stylrsa.co.za
• Security Issues: security@stylrsa.co.za
• General Support: Support Center
• Emergency Contact: Available 24/7 in your dashboard